F.A.Q
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1. What are your delivery times?
Delivery times for most orders are typically 10 days or less. However, for special orders or custom modifications, it may take up to 3 weeks to complete and ship your order.
2. Do you offer international shipping?
Yes, we ship worldwide. Shipping costs will be calculated at checkout based on your location. Please note that international customers are responsible for any customs fees, import duties, or taxes imposed by their country.
3. How much does shipping cost?
Shipping costs depend on your location and the shipping method selected. Standard rates will be shown during checkout. For international shipments, additional charges for customs may apply.
4. How can I track my order?
Once your order has shipped, you will receive a confirmation email with tracking details. You can use the provided tracking number to follow your package’s journey.
5. Can I cancel or modify my order after placing it?
Orders for custom-modified watches cannot be canceled or modified once they are in production. If you need to make a change to your order, please contact us within 24 hours of placing it, and we will do our best to assist.
6. What is your return policy?
Due to the custom nature of our products, all sales are final. However, if you receive a defective or incorrect item, please contact us within 7 days of delivery, and we will assist with an exchange or repair.
7. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. All transactions are encrypted and secure.
8. Do you offer refunds?
Refunds are only available for faulty or incorrect products. If you believe your product qualifies, please contact our support team with detailed photos of the issue, and we will work on a solution.
9. How do I contact customer service?
You can reach our customer service team via email at watchmodster@gmail.com or through our contact form. We aim to respond within 24-48 hours.
10. Do you offer warranty on your watches?
Yes, all of our watches come with a 6-month warranty, covering manufacturing defects. This does not include damage caused by normal wear and tear, misuse, or unauthorized modifications.
Delivery times for most orders are typically 10 days or less. However, for special orders or custom modifications, it may take up to 3 weeks to complete and ship your order.
2. Do you offer international shipping?
Yes, we ship worldwide. Shipping costs will be calculated at checkout based on your location. Please note that international customers are responsible for any customs fees, import duties, or taxes imposed by their country.
3. How much does shipping cost?
Shipping costs depend on your location and the shipping method selected. Standard rates will be shown during checkout. For international shipments, additional charges for customs may apply.
4. How can I track my order?
Once your order has shipped, you will receive a confirmation email with tracking details. You can use the provided tracking number to follow your package’s journey.
5. Can I cancel or modify my order after placing it?
Orders for custom-modified watches cannot be canceled or modified once they are in production. If you need to make a change to your order, please contact us within 24 hours of placing it, and we will do our best to assist.
6. What is your return policy?
Due to the custom nature of our products, all sales are final. However, if you receive a defective or incorrect item, please contact us within 7 days of delivery, and we will assist with an exchange or repair.
7. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. All transactions are encrypted and secure.
8. Do you offer refunds?
Refunds are only available for faulty or incorrect products. If you believe your product qualifies, please contact our support team with detailed photos of the issue, and we will work on a solution.
9. How do I contact customer service?
You can reach our customer service team via email at watchmodster@gmail.com or through our contact form. We aim to respond within 24-48 hours.
10. Do you offer warranty on your watches?
Yes, all of our watches come with a 6-month warranty, covering manufacturing defects. This does not include damage caused by normal wear and tear, misuse, or unauthorized modifications.